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A message to clients on COVID-19

​As we traverse these turbulent times amidst the global Coronavirus (COVID-19) crisis, our hearts and prayers go out to those affected. This is an unsettling time for everyone. It impacts almost every aspect of our personal and professional lives. Each of us is grappling with how to contain the resulting risks on our employees and businesses. As our valued client, we make it our top priority to communicate with you to offer our best support.


Allow me to share with you how we are leading through this pandemic. As a global bank with over 3000 employees across 15 countries, we play a pivotal role in restricting the spread of COVID-19 within our communities. Once the outbreak sparked, we activated our Group and local crisis management teams to closely monitor the evolving situation and make timely critical decisions that are able to contain the situation.


For us, this meant prioritising the health and safety of our employees. In doing so, we protect them and our wider communities while meeting client needs in new and innovative ways. In accordance with the guidance and actions of relevant authorities, we imposed travel restrictions to COVID-19 hotspots, increased our cleaning frequency, issued regular hygiene reminders, began screening temperatures of employees and visitors, limited event participation, encouraged virtual meetings and restricted contact overall. 


From a business continuity aspect, we have comprehensive plans in place and a designated team mandated to prevent service disruption and sustain our operations. The team devised a pandemic escalation matrix with clearly defined steps to maintain critical processes during various threat levels such as a potential country lock-down or in the event an employee contracts the virus. Also, like many of our global peers, we are acting on clear plans to split our teams to work from multiple sites, as the risks intensify.


In order to robustly govern this process, we adopted a broader “War Room” approach which I chair personally, along with our Deputy Group CEO, Sael Al Waary, to address three critical aspects: operational resilience, covering business continuity and human resource matters; financial resilience focused on contingency planning; and client impact to consider unique requirements in these unprecedented times.


Whilst the pandemic situation is fast-evolving, I assure you we are well positioned to respond to the challenges that may unfold. With God’s blessings, I am hopeful that we will emerge from these straining times more resilient and stronger. Times like these are a test to the strength of partnerships and Bank ABC is determined to remain your reliable financial partner through highs and lows.


We remain watchful of the global situation and will update you on any important developments at the Bank.


Should you have any specific requests, please reach out to your relationship manager within Bank ABC, who will take the matter forward.


Thank you for your continued confidence in Bank ABC.


Best regards,

Khaled Kawan - Group CEO​​​​​​​​​​​​



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