Complaints Handling Guidance

Bank ABC in London & Istanbul
 Complaints Handling Guide
Bank ABC in Paris, Milan & Frankfurt Complaints Handling Guide
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© 2024 Bank ABC. All Rights Reserved. Legal Note

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​​​ABC International Bank Plc.
Registered Office: Arab Banking Corporation House, 1-5 Moorgate, London, EC2R 6AB, UK. Registered Number 2564490. Registered in England. www.bank-abc.com. Telephone 0203 765 4000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Its Financial Services Register Number is 149025. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. ABC International Bank Plc’s registered VAT Number is GB 577 7416 94.

Arab Banking Corporation (B.S.C) London Branch
UK establishment office: Arab Banking Corporation House, 1-5 Moorgate, London, EC2R 6AB, UK. UK establishment number BR018263 being a UK establishment of Arab Banking Corporation (B.S.C) (with registered office: Building 152 Road 1703, Diplomatic Area, Block 317, Manama, 5698, Bahrain and with Company number FC033179 (UK overseas company number)). Telephone 0203 765 4000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Its Financial Services Register Number is 455873. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. ABC International Bank Plc and Arab Banking Corporation (B.S.C) London Branch are members of the Financial Services Compensation Scheme. If you qualify for compensation under the Scheme, in respect of deposits with the ABC International Bank Plc or Arab Banking Corporation (B.S.C) London Branch, the first £85,000 (or £170,000 in relation to joint accounts) of your total deposits with us will be covered under the Scheme. Further details are available on request. Further information on the Scheme is also available from the Financial Conduct Authority or the Prudential Regulation Authority or the Scheme itself. The address of the Scheme is 10th Floor, Beaufort House, 15 St Botolph Street, London, EC3A 7QU. Tel 0800 678 1100 or 020 7741 4100 or log onto the Scheme’s website at www.fscs.org.uk.​

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Arab Banking Corporation SA,
limited company, with Management Board and share capital of EUR 169 511 160 EUR. Registered in France under Companies register 844604538 RCS Paris, code NAF 6419Z. Authorised and regulated by the Autorité de Controle Prudentiel et de Résolution. Registered Office: 8 Rue Halévy, 75009 Paris, France. Telephone +33 1 49 52 54 00, Bank ABC in Paris (bank-abc.com). Calls may be recorded or monitored. Bank ABC is the trademark of Arab Banking Corporation (BSC) which Arab Banking Corporation SA is licensed to use. Arab Banking Corporation SA is a member of Fonds de Garantie des Dépôts et de Résolution (FGDR). Further information on the Guarantee Scheme is available from the Fonds de Garantie des Dépôts et de Résolution. https://www.garantiedesdepots.fr​