Client Complaints

Bank ABC is dedicated to providing a high standard of service and to maintaining its reputation for honesty and integrity in all its dealings with customers and business partners. If our level of service has failed to meet your expectations, we would like you to tell us.

Bank ABC takes all disputes and complaints from its customers and business partners very seriously and, as such, all complaints will be dealt with promptly and fairly. Bank ABC will aim to address all complaints within the timelines set by local regulatory requirements in each business location.

If you wish to submit a complaint kindly fill out the below form:

Client Complaints

Unit / Branch *

Full Name *

ID No. *

Company

Email *

Telephone

Mobile

Subject

Comments *

Attachment

Captcha *

Or alternatively, you can tell us about your issue by contacting the relevant compliance department:

Head Office	Tel (General) Tel (Direct) PO Box	+973 1754 3000 +973 1754 3355 5698, Manama, Kingdom of Bahrain	Complaints Handling Guide دليل التعامل مع الشكاوى
ABC Islamic	Tel (General) Tel (Direct) PO Box	+973 1754 3000 +973 1754 3144 2808, Manama, Kingdom of Bahrain	Complaints Handling Guide دليل التعامل مع الشكاوى
Paris	Address Phone	Arab Banking Corporation SA, 8 rue Halévy 75009 Paris, France +33 1 49 52 54 00	Complaints Handling Guidance
Milan	Address Phone	Arab Banking Corporation SA Milan Branch, Amedei 8, 20123 Milano, Italia +39 02 863331	Complaints Handling Guidance
Frankfurt	Address Phone	Arab Banking Corporation SA, Frankfurt Branch, Neue Mainzer Straße 75, 60311 Frankfurt am Main, Germany +49 69 7140 30	Complaints Handling Guidance
London & Istanbul	Address Phone	ABC International Bank Plc, Arab Banking Corporation House 1-5 Moorgate, London EC2R 6AB, United Kingdom +44 203 765 4193	Complaints Handling Guidance
DIFC Branch	Address Phone	Office C1205, Level 12, Burj Daman, P.O. Box 507311, DIFC, Dubai, U.A.E +971 4 247 93000	Complaints Handling Guidance
New York	Address Phone	140 East 45 Street, 38th Floor, New York, NY 10017 +1 212 583 4720	Complaints Handling Guidance
Algeria	Address Phone	Arab Banking Corporation Algeria, 38 Avenue des trois frères Bouaddou, Bp 367, Bir Mourad Rais, Algiers	Complaints Handling Guidance
Singapore	Address Phone	9 Raffles Place, #40-01, Republic Plaza, Singapore 048619 +65 6540 9345	Complaints Handling Guidance
Jordan	Address Phone	P.O. Box 926691 Amman 11190 Jordan 080022133	Customer Complaints
Egypt	Address Phone	90th street ( north ) – N 39 B Fifth Settlement - P.O Box 46 New Cairo 19123 / +2 02 25861029	Customers’ Rights Protection
Tunisia	Address Phone	Bank ABC Building Lac d ’Annecy street, Lake of Tunis, 1053 Tunis-Tunisia. +216 71 861 861	Customer Complaints Réclamations des clients شكاوى العملاء

Client Complaints

Bank ABC Group