In order to provide you with the best banking services / products and in appreciation of your comments / suggestions and in recognition of your right to express your dissatisfaction with the banking services and products provided to you, you can submit your complaints by:
Complaint processing time:
Our bank’s policy emphasizes the need to handle all customers’ comments fairly and responsibly; as the Customer Complaints Unit assesses, processes and appropriately determines complaints and is required to notify the concerned client of its decision within (10) business days from the date of receiving the comment or the date of submitting all relevant supporting documents. Such period may possibly be extended for (10) more business days if so required by the nature of the complaint; provided that this period does not exceed (30) business days from the date of submitting the complaint.
- If not satisfied with the bank’s response, the customer may resort to courts or the Central Bank of Jordan via CBJ’s website
http://www.cbj.gov.jo or call telephone No. +96264630301.